Data Entry
Once the request is received, data entry into our clients system is the first and a very important step to initiate the ROI process. It basically requires to enter information from the request into our clients portal that is typically used for three main purposes.
- Keeping the logs of each valid/invalid request.
- Calculating & sending out invoices.
- Releasing verified & accurate PHI.
In this process, the Data Entry resources thoroughly review each request and enter the necessary details into the respective fields of our clients system. At AM Global Group, we hire experienced data entry professionals and train them on the standard ROI process requirements.
At AM Global Group, we guarantee a 0% error rate. Our defined strategy to maintain & deliver a zero percent error rate is possible with a dedicated team of internal QA resources, who's daily job is to verify the information entered by data entry reps, do 100% quality check and immediately rectify any errors found on the very same day.
Examples of standard details to be entered:
- Requestor Type: This field defines who the requestor is? Attorney, Insurance, Provider, DDS, or the Patient.
- Delivery Method: This field defines how the requestor wants the PHI to be delivered, US postal, fax, email, pickup, etc.
- Date range: The exact date range of requested records is entered in this field.
- Requestor details: Name, address, contact details, etc.
- Patient details: Patient name, address, contact details, etc.
- Categories: This field defines the categories of PHI that has to be released such as billing, visit notes, radiology, diagnostic, films, etc.
- Restrictions: There are a few patients who do not authorize to release psyche notes, drug history, or STD (sexually transmitted disease) information.
